Contact information

Shipping Policy 

APlus Interiors 

Effective Date: 11. 01/2026 
Website: https://aplusinterior.com 
Contact: info@aplusinterior.com 

This Shipping Policy applies to physical products purchased from APlus Interiors (“APlus”, “we”, “us”, “our”) through our website. 

 

1) Delivery Areas 

We currently deliver to: 

  • United Arab Emirates (UAE): Dubai, Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah, Fujairah, Umm Al Quwain (coverage may vary by product size). 

  • International delivery (optional): If enabled on checkout, availability depends on destination and product type. 

Some oversized items (e.g., Ready Kitchens, large furniture/decor items) may have restricted delivery coverage or special handling requirements. 

 

2) Order Processing Time 

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays). 

  • During peak periods, promotions, or high demand, processing may take longer. 

If your order includes made-to-order or special-order items, the processing timeline will be shared on the product page or by our team. 

 

3) Estimated Delivery Times 

Delivery times start after your order is processed: 

UAE (standard items) 

  • Dubai: 1–3 business days 

  • Other Emirates: 2–5 business days 

Oversized / Scheduled Delivery (e.g., Ready Kitchens) 

  • Delivery is typically scheduled and may take 45-60 business days depending on stock, route planning, and building access/approvals. 

Note: Delivery times are estimated and may be affected by courier delays, building access restrictions, weather, or public holidays. 

 

4) Shipping Fees 

Shipping fees are calculated at checkout based on: 

  • Delivery location (Emirate/zone) 

  • Product size/weight 

  • Delivery method (standard vs. scheduled/oversized) 

We may offer free shipping on selected products or orders above a certain amount (if displayed on the website). 

 

5) Delivery Method & Scheduling 

Standard Delivery 

Small/regular items are delivered via our partnered courier services. 

Scheduled / Oversized Delivery 

For large items (e.g., Ready Kitchens): 

  • Our team (or delivery partner) will contact you to arrange a delivery date/time window. 

  • You may need to provide building entry details, loading bay access, and any required permits. 

Customer responsibilities: 

  • Ensure someone is available to receive the order. 

  • Ensure delivery access (elevator access, parking, security approvals) is arranged in advance. 

 

6) Delivery Attempts & Failed Deliveries 

If delivery fails due to reasons such as: 

  • Incorrect address/phone number 

  • No answer/unavailable recipient 

  • Building access not approved 

  • Refused delivery 

The courier may attempt re-delivery or return the shipment. Additional re-delivery fees may apply. 

 

7) Order Tracking 

If tracking is available for your order, you will receive a tracking link or tracking number by email/SMS once shipped. 

For scheduled/oversized deliveries, tracking may not be available, and delivery will be coordinated directly by our team. 

 

8) Address Changes 

Please contact us immediately at info@aplusinterior.com if you need to change your delivery address. 

  • If the order has not shipped, we will do our best to update it. 

  • If the order has already shipped, address changes may not be possible and could incur extra charges. 

 

9) Damaged, Missing, or Incorrect Items 

Please inspect your items upon delivery. 

If your order arrives damaged, missing items, or incorrect items, notify us within: 

  • 24 hours for visible delivery damage 

  • 48 hours for missing/incorrect items 

Email info@aplusinterior.com with: 

  • Order number 

  • Photos (outer packaging + product) 

  • A short description of the issue 

We may arrange replacement, repair, or refund according to the situation and our Returns/Refund Policy. 

 

10) Product Packaging 

We take care to pack products securely. For fragile items, additional protective packaging may be used. 

 

11) International Shipping & Customs (If Applicable) 

International shipping availability may vary by product type. 

For international orders: 

  • Delivery time depends on destination and carrier. 

  • Customs duties, taxes, and import fees (if any) are the customer’s responsibility unless stated otherwise. 

  • We are not responsible for delays caused by customs clearance. 

 

12) Cancellations Before Shipping 

If you wish to cancel an order, contact us as soon as possible. 

  • If the order has not shipped, we may be able to cancel and refund. 

  • If the order has shipped, cancellation is not possible; you may need to follow the Returns/Refund process (if eligible). 

 

13) Important Notes for Ready Kitchens / Large Items 

For Ready Kitchens and other bulky deliveries: 

  • Delivery may be curbside/building entrance unless white-glove delivery or installation is explicitly included. 

  • Installation, measurements, and site readiness are the customer’s responsibility unless contracted separately. 

  • Building management restrictions (delivery time slots, elevator booking, security approvals) must be arranged by the customer. 

 

14) Contact Us 

For shipping questions, contact: 
Email: info@aplusinterior.com 
Website: https://aplusinterior.com